Return Policy

Last Updated: [I2/16/2026]

Thank you for shopping with Block Tail. We take pride in offering high‑quality custom brick‑built collectible sets. Because each item is produced and packaged with care, our return policy is designed to be clear and fair.

1. All Sales Are Final

Due to the custom and collectible nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

2. Damaged or Defective Items

If your item arrives damaged, incomplete, or defective, we will make it right.

To qualify for a replacement or partial refund:

• You must contact us within 30 days of delivery.

• You must provide clear photos of the issue (damaged bricks, missing pieces, damaged packaging, etc.).

• The item must be unused and in its original condition.

Once reviewed, we will determine whether a replacement, missing‑piece shipment, or refund is appropriate.

3. Incorrect Address or Delivery Issues

We are not responsible for:

• Orders shipped to an incorrect address provided by the customer

• Lost or stolen packages marked as “delivered” by the carrier

• Delays caused by shipping carriers or customs

Please double‑check your shipping details before completing checkout.

4. Order Changes

Because orders are processed quickly, we cannot guarantee changes after purchase. If you need to update your address or correct an error, contact us immediately — we will assist if the order has not yet been fulfilled.

6. Contact Us

If you have questions or need help with a damaged or defective item, contact us at:

blocktaillegos@gmail.com

We aim to respond within 24–48 hours.